FAQ's

General Services

What types of engines and vehicles do you work on?
- 2 and 4 stroke engines, motorcycles, dirt bikes, four wheelers, side by sides, snow mobiles, chainsaws, snow blowers, lawn mowers, tractors, etc
Do you work on both 2-stroke and 4-stroke engines?
- Absolutely
Do you service all brands or only specific manufacturers?
- All makes and models
Can you work on older or vintage engines?
- That’s where I started!
Do you perform full engine rebuilds or only repairs and maintenance?
- Absolutely

How do you diagnose engine issues?
- We take the 3 basic principles that make an engine run and check each one until we find the issue.
What are the most common problems you see with small engines?
- Lack of maintenance.
Can you fix engines that won’t start or have been sitting for a long time?
- Absolutely
Do you repair electrical and ignition issues?
- Absolutely
Can you help with carburetor cleaning, tuning, or replacement?
- Absolutely
Do you troubleshoot performance issues like loss of power or stalling?
- Absolutely

What does a standard tune-up include?
- A standard tune up includes an oil change, spark plug replacement, air filter replacement, fuel filter (if applicable), a general inspection of wires, hoses and battery(if applicable), brakes(if applicable), tires(if applicable)
How often should my engine be serviced?
- Every engine is different, it is the owners responsibility to keep track of hours/miles and follow the OEM specification for engine service
Do you offer preseason or offseason maintenance packages?
- Absolutely
Can you winterize or de-winterize my snowmobile or ATV?
- Absolutely
Do you offer oil changes, valve adjustments, and belt replacements?
- All of the above

Do you use OEM or aftermarket parts?
- OEM above all and if I cannot find and oem part, I will go to the aftermarket with customer approval.
Can you install customer-supplied parts?
- Depending on the component, yes, if it is a known bad manufacturer I will advise against it.
Do you source hard-to-find or specialty parts?
- Yes, although it can be tricky and many parts vary from machine to machine, we will try our hardest to find a part.

Do I need an appointment or do you accept walk-ins?
- Appointments are preferred but if you give us a call there’s a good chance we can fit you in.
What is the typical turnaround time for repairs?
- it depends on the repair, services are usually a one day turn around.
Do you offer rush or priority service?
- Yes, however at a higher rate.
How will I be notified when my repair is complete?
- We will give you the customer a call and text to let them know the machine is ready to be picked up.

Do you provide estimates before starting work?
- Yes
Is there a diagnostic fee?
- If the machine is having an unknown problem yes there will be fee and will be discussed with the customer.
How do you charge, hourly or flat rate?
- We charge by the hour and the price depends on the piece of equipment.
What payment methods do you accept?
- Cash (credit coming soon)

Do you offer a warranty on repairs or labor?
- if it is something we did I will be sure make it right
What happens if the issue comes back after a repair?
- We do not have a problem taking another look and working it out
Are parts covered under warranty?
- The only warranty is if the factory parts we use have a specified warranty.

Should I clean my vehicle before bringing it in?
- Yes, we do charge a cleaning fee
Do I need to drain fuel before service?
- No, we will take care of that.

What makes E&E different from other mechanic shops?
E&E is built on fair, honest, and transparent service. We don’t overcharge or oversell repairs, our commitment is to accurate diagnostics, fair labor pricing, and doing the job right the first time, so your machine is reliable and you have complete confidence in the work.
Who will be working on my engine?
- Owen Engstrom - founder and lead mechanic
How much experience does Owen have with small engines?
Owen formally trained at WCCC, where he studied Small Engine Repair and Automotive Technology, combining hands-on education with real-world experience in engine repair services. Over the years, he sharpened his skills by learning from mentors, working alongside other technicians, and continually pushing himself to understand how engines perform at their best. In the end, Owen has years of hands-on experience repairing small engines, from maintaining and rebuilding his own equipment to servicing machines for others. That depth of experience led him to step forward and serve his community with reliable, expert engine repair at a honest price.
Why did Owen start this shop?
Owen has always been driven to fix machines. He loves the process of diagnosing problems and thrives on the challenge of bringing equipment back to life when others might give up.